FAQs

SHIPPING

How much does shipping cost?
We have a flat rate fee of $12 for shipping orders. FREE shipping is applicable on orders over $100.

How long does it take for my order to be dispatched?
We’ve got a team that work at a fast pace. Same day dispatch happens with orders placed before 1pm or if you miss the cut off, the following day for sure! (unless placed over the weekend in which it is processed Monday).

What if I order during a sale period? 
Sale periods can be our busiest time! Your order may not get dispatch straight away but usually between 2-5 business days. We know you're super eager to get your products, but we'd appreciate patience during sale periods as it is Very busy! We ask you to please be a legend and be patient during busy sale periods.

How long does delivery take then? 
We estimate delivery to be 1-3 business days in metro areas, 1-5 business days in other areas.

Can I change my delivery address after I have placed my order?
Email us straight away to confirm if it is available for change. We will do what we can.

My order hasn’t arrived?
Reach out to us via email or phone and we will help track it down as soon as possible.

 

ORDERS

What payment methods do you accept?
We accept Afterpay, Zippay, American Express, Visa, Mastercard.

How can I track my order?
You’ll be sent tracking details via email only if you have provided email address with instructions on how to track. If you haven’t received your tracking details just hit us up.

I entered the wrong email address, how do I fix this?
Send us an email! We will update your account from our systems immediately.

My order arrived and it’s damaged. What do I do?
Let us know immediately and we’ll organise a replacement. This happens very rarely though.

 

RETURNS & REFUND

What is your returns policy?
30 Day Guarantee! We will happily exchange a product or offer a refund if the product is returned within 30 days, unopened and in re-saleable condition. Just email us and we will take you through the steps.

 

I don’t like the taste of my product. Can I have a refund?
While we want you to be 100% satisfied with your product, we cannot refund or exchange for a simply not liking the flavour.